Pawsluz — Shipping Policy

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Where we ship

We currently ship to addresses within the United Kingdom.

Processing time

Orders are processed within 1–3 business days before they ship.

Delivery time

Once shipped, orders typically arrive within 7–12 business days. All orders include free tracked delivery — you'll receive a tracking link by email once your order has shipped.

Delivery delays

While most orders arrive within the estimated window, some may take slightly longer during busy periods or due to circumstances beyond our control. We appreciate your patience and are always here to help if your order is delayed — contact support@pawsluz.com.

Order tracking

You can track your order at any time using the tracking link sent to your email, or via our Track Your Order page.

Contact us

Questions about shipping? Email support@pawsluz.com.